AIRLINE INDUSTRY INFORMATION-(C)1997-2004 M2 COMMUNICATIONS LTD

Irish national carrier Aer Lingus Airlines and Voxify, a creator of automated agents for call centres, have announced a deal whereby Voxify is to support the airline's telephone reservations.

The introduction of automated call service, including fare shopping, bookings, itinerary changes, seat assignments and reconfirmations, is a way to lower the cost structure, said an airline spokesperson.

No financial details were revealed.

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